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- Store Policies
All credit card purchases either called in or done online will have to clear before we will ship product.
PayPal payments made with instant transfer with either PayPal funds or a credit card linked though PayPal will ship the same or Business next day. PayPal payments made with the E-Check feature will ship only once PayPal clears payment (5-10 business days).
Return policy details:
Item(s) must be returned within:
30 Days (After buyer receives item)
Refund will be given as:
Money Back to funding source or if paid by check or cash, refund will be a Company Check mailed to customer after processing of refund takes place.
Returned items my be subject to a 20% Re-Stocking Fee.
ALL RETURNS MUST BE MADE WITHIN 30 DAYS AND MUST BE RETURNED TO US IN RE-SELL-ABLE CONDITION AND THE ORIGINAL PACKAGING MUST BE UNOPENED. ALL RETURNS MUST HAVE A COPY OR ORIGINAL OF OUR STORE INVOICE THAT CAME WITH SHIPMENT OF PRODUCT.
If once returned we inspect and find returned item does not meet return policy it would be Buyers responsibility to pay for a reship of your goods and refund/return Will Not be Processed.
WE WILL NOT REFUND OR PAY SHIPPING CHARGES ON RETURNS. WE WILL NOT BE HELD LIABLE FOR LABOR, RENTAL CAR OR INJURY. ALL CONTENT, NAMES, IMAGES, PICTURES ARE PROPERTY OF CT POWERTRAIN PRODUCTS AND CANNOT BE USED WITHOUT OUR CONSENT IN WRITING.
International Ordering Guidelines:
International Taxes and Tariffs:
Our prices do not include taxes and tariffs. Customers outside of the United States may be required to pay these fees to the courier, as applicable, upon delivery. For example, Canadian customers will be assessed the 7% GST (Goods and Services Tax) or the appropriate HST (Harmonized Sales Tax) or PST (Provincial Sales Tax) when the order arrives. Please consult your local customs office or tax authority for information specific to your situation. For your protection we insure all our shipments. An additional insurance charge may assessed based on the actual value of the shipment.
Duties and Taxes:
Duties and taxes are the responsibility of the person receiving the shipment and will be due at the time of delivery. Please take this into consideration when ordering, as the amount will vary by country and CT POWERTRAIN PRODUCTS does not have access to these amounts. * Our prices do not include taxes, tariffs or additional fees assessed by your customs broker. We cannot mark an item as "gift" or "return" to avoid customs fees. This is illegal in the USA and a Federal offense and we do not break this Policy/Law, EVER. If you are outside the U.S. and you would like a shipping quote, E-mail your physical address and we will provide a quote within 24 hours (M-F).